Refund policy

Return Policy

Because all of our products are custom-made to order, we do not accept returns or exchanges for change of mind or incorrect size selection. Please review our sizing charts carefully before placing your order.

Damages and Issues 
Your satisfaction is our priority. Please inspect your order upon receipt and contact us immediately at hello@stillistay.com if the item is defective, damaged, or if you receive the wrong item. 

To evaluate the issue, we require:
1. Your order number
2. Clear, well-lit photographs showing the specific defect or damage

Once our team reviews and verifies the manufacturing error, we will immediately arrange for a replacement to be crafted and shipped to you at no additional cost, or issue a full refund. 

All return claims must be submitted within 14 days of delivery. Unverified claims or items damaged after delivery will not be approved.